Working with DAVCO

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Davco has 34+ years of experience creating thoughtful and thorough custom designs, for new construction and renovation projects. We understand the importance of collaborating with designers, builders, architects and other professionals right from the start. Clear and responsive communication is a priority on our jobs. 

We’re proud of our reputation for being professional on the job and on-time and on-budget with our work. After we complete a project, we meet with clients for personal training (including documentation) and we stay in touch with our clients for ongoing service & support.

Residential and Commercial

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Although the majority of our work is residential, we have a growing commercial component as well. For both residential and commercial projects, we have access to benefits for professionals, such as Crestron’s Design Build Program.

Our Process

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Our first project meeting includes clients, architects, builders, designers and any other design-build professionals. This ensures a high level of project collaboration and maximizes design options and project efficiency. After gathering pertinent information, we create a custom design and detailed project proposal. Following the proposal review and acceptance, we coordinate with our partners to schedule installation. When the installation is completed, we meet with clients to show them their new system! Many of our clients enjoy the benefits of our service plan, DavConnect. This enables us to continue to take care of our clients, as their needs evolve or system updates become available.

Davco Support

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Creating a home environment is a process, and as a technology partner, we provide support for clients before, during, and after installation. We also keep detailed documentation of every job, to ensure minimal disruptions when future service and upgrades are requested.

1. DavConnect
Client satisfaction and system dependability are the foundation of our business plan at Davco. Providing fun, long-lasting and reliable home systems is our goal, and to achieve it we offer DavConnect, the ultimate experience in personalized service for your Smart Home.

Remote support, network monitoring, product notifications, and scheduled maintenance help keep your system healthy and current. Our DavConnect customers have saved an average of $1200/year, but what customers really appreciate is the times they have avoided the inconvenience of the inevitable issues that seem to always occur at the worst time.

One memorable example is when we received an alert from a client’s system at 4am, the day of their holiday party. Some issues can be fixed remotely, but as luck would have it, this situation required a 2-person, 5-hour service call. Because of the advance notice of the issue, we were able to get the system back on track before the party!

2. Support@Davcoinc.com
While still available by phone, this is another avenue for communication, when a phone call may not be convenient. If you have a question or are experiencing a problem, just email Support@Davcoinc.com and your request will be sent to the Davco team. A team member will review your question and respond. We will schedule a service call and take care of the problem.

3. We do provide system rescues and service for systems we have not installed.

Manufacturers

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It’s important to us to work with manufacturers whose products are consistently high-quality and reliable. We also look for companies who have excellent customer service, responsive tech support and fair warranties. These are some of the industry-leading companies we enjoy working with:

Access Networks

Apple

AVPro

Autonomic

Axis

Chief

Cleerline

Coastal Source

Creston

Da-Lite

Denon

Dyn Audio

Furman

HikVision

IC Realtime

Kaleidescape

iPort

Leon

LG

Klipsch

Lutron

Middle Atlantic

Liberty Wire & Cable

Pakedge

Peerless

Omni Mount

Ruckus

Salamander

Reflectel

Savant

Séura

Samsung

Sonos

Sony

Sonance

SunBrite TV

SurgeX

Stewart Filmscreen

Triad

Universal Remote Control

TPD

WAC Lighting

Credentials

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Home automation is a dynamic field, with a steady influx of new products. We devote a portion of each year to attending training and certifications sessions and meeting with product representatives to stay current with the new technology.

Crestron Authorized Dealer since 1996

Crestron Elite Pro Level Dealer

Crestron Digital Media Certified Designer 4K

Crestron Digital Media Certified Engineer

Crestron Digital Media Certified Technician

Crestron Certified Programmer

Lutron Dealer since 1994

Lutron Silver Level Dealer

Lutron Certified Installer

Lutron Certified Programmer

Pakedge Gold Dealer

Coastal Source Certified Dealer

Savant Authorized Dealer since 2011

Savant Certified Programmer

Sony Authorized Dealer since 1986