Over the past few months we have been looking at ways to better serve our clients, and I think we are on to something. Leveraging our expertise around home networks, we built DavConnect, where we can monitor and potentially resolve issues remotely. What does this mean, exactly? Well…
With DavConnect we can:
1. Monitor issues so we can see the health and speed of your network,
2. Get status updates from devices, and reboot remotely for you if they seem hung up,
3. Update firmware on devices without having to bother you at home.
DavConnect is available in 2 plans, which you can check out below. Important to note that an initial purchase of equipment is needed. Feel free to ask us any questions!
D a v C o n n e c t
The ultimate in personalized service for your Smart Home
Client satisfaction and system dependability are the foundation of our business plan at DAVCO. Providing fun, long-lasting and reliable home systems is our goal, and to achieve it we offer DavConnect, the ultimate experience in personalized service for your Smart Home.
DavConnect Essentials includes:
- Remote Support: A guaranteed reply within 24 hours of a reported issue, during normal business hours. We will log into your system from our Operations Center to diagnose and attempt to resolve the issue, without an on-site visit. We take the severity of the issue into consideration.
DavConnect Premiere includes all Essentials services AND:
- Extended Remote Support: A guaranteed reply and remote diagnosis within 2 Hours of a reported issue from 7AM – 7PM. Outside of these hours we will respond and attempt to diagnose and/or resolve the issue within 12 Hours. We take the severity of the issue into consideration.
- Network Monitoring: Your home network and the devices connected to it are the backbone of your Smart Home. Network Monitoring diagnoses problems automatically and alerts our Operations Center before a failed device becomes a major problem.
- Notifications: New product updates, service announcements and other valuable information.
- Scheduled maintenance: Once per year in-home system check of all equipment. We will perform any necessary firmware updates on your equipment, as well as ensure equipment racks are free of potentially damaging dust and debris build-up.
DavConnect Essentials – Free with purchase of equipment
DavConnect Premiere – $999 per year with purchase of equipment
Call us to Connect!