Davco Technology Blog

No Regrets   
Our goal at Davco is to design a smart home system that will enable  
you to enjoy the full technology potential of your home, for years to come.
One of our customers sent us this email and we want all
of our clients to feel the same way!

 

 

 

 

 

 

 

 

 

Our initial project consultations with clients include a variety of “fact-finding” questions such as:

 

How do you use your kitchen (cooking, entertaining, homework, bill paying, etc.)? Let’s discuss how to best light your kitchen for those activities.

Where do you think lighting control keypads would be most convenient for you to control these lights?

 

There are also “big picture” questions to explore, such as:                                                                              

 

Do you love to cook? Lutron’s new EcoSystem Technology enables us to control individual LED fixtures, for a whole new level of customization.

Do you love to entertain? 
The new technology in lighting color can enhance the ambiance of any room.

 

 

We believe good consultation questions are a key element in the planning and communication process that leads to clients with No Regrets.

Can you help us with our No Regrets project?  
What questions do you wish someone had asked you?
What suggestions have been helpful to you in the past? 
Email me  to let us know your thoughts – all comments are appreciated!

We are always looking for ways to better serve our clients.

In addition to DavConnect   (our new remote service & monitoring system),

we are also rolling out a new support program:

Support@Davcoinc.com       

While we are still available by phone, this will be another avenue for communication, when a phone call may not be convenient.

How does contacting Davco Support work?

If you have a question or are experiencing a problem:

  1. Email Support@Davcoinc.com and your request will be sent to the Davco team.
  2. A team member will review your question and respond.

(*DavConnect Premiere & Essential clients have advanced support options, including potential resolution without a service call!)

  1. We will schedule a service call and take care of the problem.

Looking to connect with Davco for support? Use Support@Davcoinc.com
One simple place to get the help you need.

 

 

A friend from the Lone Star State recently reminded me that “Everything is bigger in Texas.”  The GoVision TV, from Texas-based GoVision, is no exception. The same company that provided the LED screens for the last 4 presidential inaugurations, can also provide you with an outdoor “Home Stadium Experience” (that must be a Texas phrase). 

 

 

GoVision produces large outdoor TV’s, from 132″ to over 300″. The weather proof screens can be custom – designed and are perfect for outdoor entertainment areas.

Call us or click here to learn more about GoVision TV.

 

 

I recently updated my kitchen and although the footprint hasn’t changed, it really does look completely different. My family came over during the holidays and they were very complimentary of the new look. However, I was surprised that the change that sparked the most conversation was a new dual USB receptacle (OK, now you know I’m not the only tech geek in my family). 

 

This Lutron 15A dual USB tamper resistant receptacle is one of those small changes that makes a big difference.  You can charge 2 devices simultaneously, without an adaptor. 

Minimalists will love the simplicity and decorators will love that it comes in a variety of colors and finishes to coordinate with your other Lutron wallplates.

Although these do need to be installed by an electrician, it only takes about 15 minutes and this receptacle can replace any outlet in your home. 

Over the past few months we have been looking at ways to better serve our clients, and I think we are on to something. Leveraging our expertise around home networks, we built DavConnect, where we can monitor and potentially resolve issues remotely.  What does this mean, exactly? Well…

With DavConnect we can:
1.  Monitor issues so we can see the health and speed of your network, 
2.  Get status updates from devices, and reboot remotely for you if they seem hung up,
3.  Update firmware on devices without having to bother you at home.
DavConnect is available in 2 plans, which you can check out below.  Important to note that an initial purchase of equipment is needed.  Feel free to ask us any questions! 

D a v C o n n e c t
 The ultimate in personalized service for your Smart Home

Client satisfaction and system dependability are the foundation of our business plan at DAVCO. Providing fun, long-lasting and reliable home systems is our goal, and to achieve it we offer DavConnect, the ultimate experience in personalized service for your Smart Home.
 
DavConnect Essentials includes:

  • Remote Support:  A guaranteed reply within 24 hours of a reported issue, during normal business hours. We will log into your system from our Operations Center to diagnose and attempt to resolve the issue, without an on-site visit. We take the severity of the issue into consideration.

DavConnect Premiere includes all Essentials services AND:

  • Extended Remote Support:  A guaranteed reply and remote diagnosis within 2 Hours of a reported issue from 7AM – 7PM. Outside of these hours we will respond and attempt to diagnose and/or resolve the issue within 12 Hours.  We take the severity of the issue into consideration.
  • Network Monitoring:   Your home network and the devices connected to it are the backbone of your Smart Home. Network Monitoring diagnoses problems automatically and alerts our Operations Center before a failed device becomes a major problem.
  • Notifications:  New product updates, service announcements and other valuable information.
  • Scheduled maintenance:  Once per year in-home system check of all equipment. We will perform any necessary firmware updates on your equipment, as well as ensure equipment racks are free of potentially damaging dust and debris build-up.

 DavConnect Essentials – Free with purchase of equipment
 
 DavConnect Premiere –  $999 per year with purchase of equipment

Call us to Connect!


 

 

 

If you’ve tried the Heos app, click here to get shortcut hints.

 

 

 

Crestron has a new upgrade program, which offers a cost effective way to add the latest features to your Crestron system. Call us for more information!   

 

 

 

 

DAVCO recently became dealers for Oasis Patio Shades. These high quality shades integrate with Lutron control systems and can make your outdoor entertaining even more comfortable.

Insolroll Window Shading Systems is proud to introduce Oasis Patio Shades Driven by Lutron, bringing best-in-class automated patio shades to the luxury home market. These high-end patio shades bring advanced control to outdoor spaces by controlling heat, UV rays and glare, as well as eliminating pesky insects. Until now, an outdoor shading system capable of integrating with Lutron’s HomeWorks QS and RadioRA 2 lighting control systems did not exist.

 

 

 

 

 

 

 

For more details, click here for the press release and catalog.